{"id":22372,"date":"2020-10-28T18:17:48","date_gmt":"2020-10-28T18:17:48","guid":{"rendered":"https:\/\/whisper.alkali.cloud\/?page_id=22372"},"modified":"2025-02-20T14:29:32","modified_gmt":"2025-02-20T14:29:32","slug":"shipping-return-policy","status":"publish","type":"page","link":"https:\/\/www.cellarcool.com\/shipping-return-policy\/","title":{"rendered":"SHIPPING & RETURN POLICY"},"content":{"rendered":"

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SHIPPING <\/strong>POLICY-<\/h3>\n

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<\/div>\n<\/div>\n[vc_column_text css=”.vc_custom_1629420673507{padding-right: 2% !important;padding-left: 2% !important;}”]Shipping costs are estimated at the time the order is placed and are subject to change when actual shipment costs are calculated. In the event of an actual shipment cost exceeding the estimated cost, the customer is informed promptly to keep a shipment delay to a minimum.<\/p>\n

We have spent much time developing a solid packaging solution to make sure your unit arrives at your door unharmed, damage during shipping can still happen and we aim to resolve the situation as quickly as possible. When receiving your package you must inspect the packaging for any visual damage (smashed corners, holes, etc.), if any is found contact our customer service at 1-855-235-5271. Freight damage claims cannot be filed after 30-days of delivery, we recommend having the unit inspected prior to installation if scheduled outside of that time period.[\/vc_column_text][vc_empty_space height=”15px”][vc_empty_space height=”15px”][vc_column_text]<\/p>\n

PICKUP POLICY-<\/h3>\n

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<\/div>\n<\/div>\n[vc_column_text css=”.vc_custom_1740061732835{padding-right: 2% !important;padding-left: 2% !important;}”]Once your order is ready, a pick-up notification will be sent to the email listed on the sales order.<\/p>\n

CellarCool will hold your order for up to 5 days, free of charge<\/strong>. After the 5th day, we will begin to charge a daily storage fee of $25.00 until the order is picked up.<\/p>\n

We will hold orders for up to a maximum of 14 business days. If orders are not picked up within 14 business days, the order will be canceled, and a 25% restocking fee will be charged.<\/p>\n

Our address is\u00a01738 E Alpine Ave, Stockton, CA 95205<\/strong>, and our hours of operation are M-F 7:00 AM \u2013 4:30 PM.[\/vc_column_text][vc_empty_space height=”15px”][vc_empty_space height=”15px”][vc_column_text]<\/p>\n

RETURNS POLICY-<\/h3>\n

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<\/div>\n<\/div>\n[vc_column_text css=”.vc_custom_1629420793919{padding-right: 2% !important;padding-left: 2% !important;}”]All return inquiries must be within 30-days of purchase and are subject to a 25% restocking fee. Shipping costs are not refundable and the purchaser is responsible for all return shipping costs (including customs fees and duties).\u00a0<\/strong>[\/vc_column_text][vc_empty_space height=”15px”][vc_empty_space height=”15px”]\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row css=”.vc_custom_1631798737998{padding-top: 70px !important;padding-right: 70px !important;padding-bottom: 70px !important;padding-left: 70px !important;background: #000000 url(https:\/\/www.cellarcool.com\/wp-content\/uploads\/2021\/08\/CellarCool_Banners_3.jpg?id=41875) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column]
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Have Any More Questions?<\/span><\/h2>\n

Contact Our Client Services Team.<\/span><\/h2>\n

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<\/div>\n<\/div>\n[vc_empty_space height=”20px”]\n GET ANSWERS<\/span>\n <\/a>\t\t<\/div>\n\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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